WARRANTY
1-Year Limited Warranty
At Essentual, we stand by the quality and durability of our products. That’s why every purchase includes a 1-year limited warranty from the date of delivery.
What This Warranty Covers
We’ll repair, replace, or issue store credit (at our discretion) for any issues resulting from:
- Manufacturing defects
- Faulty stitching or hardware
- Magnet failures due to production issues
What’s Not Covered
Our warranty doesn’t cover:
- Normal wear and tear from everyday use
- Cosmetic damage or minor scuffs
- Damage caused by misuse, accidents, or unauthorized modifications
How to Make a Claim
To submit a warranty claim, please email us at support@essentual.co.in with:
- Your order number or proof of purchase
- Clear photos of the issue
- A short description of what happened
Our team will review your claim within 3–5 business days and guide you on the next steps.
Note: This warranty is valid only for the original purchaser and is not transferable if the item is resold.